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Thriving in a quiet and inclusive workplace

2:20 min read

thriving in an inclusive work environment
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At Woolworths Cabramatta, Zachary has found not only a workplace but a supportive community that embraces inclusivity. As a valued team member who has been with the company for nine years, and as someone on the autism spectrum, Zachary has firsthand experience with the importance of creating environments that reduce sensory stress. Woolworths’ Quiet Hour initiative, now rolled out across over 260 stores in Australia, stands as a shining example of such inclusivity in action, allowing members like Zachary to thrive.

Zachary has faced challenges throughout his life when it comes to changes in routine and managing sensory overload. "Too much noise stresses me out," he shares. Yet, thanks to the understanding and flexibility of his co-workers and managers, Zachary has been able to thrive.

“If I’m having a really bad day and I’m all done with my customers, I’ll go into the cooler room and just do another job that’s easier for me to do,” he says. "It feels uplifting. It helps me feel secure. I can come into this work and know that I’m supported with what I do."

Over the years, Woolworths has fostered an environment where Zachary feels valued and respected. “My team and managers have been kind enough to support me through my rough times,” he adds. “It’s a great, supportive environment.”

Recognising the needs of customers and team members like Zachary, Woolworths launched Quiet Hour to provide a low-sensory shopping experience. Every Tuesday from 10:30 am to 11:30 am, participating stores dim the lights, turn off music and radio, silence oven buzzers, and minimize other sources of sensory stimulation.

Ian Murphy, Woolworths’ Business Support Manager – Admin and Service, explains, “We’ve heard from our customers there is a need in the community for a low-sensory shopping experience. Off the back of successful trials, we’re delighted to expand Quiet Hour to select stores nationally for the benefit of even more customers.”

For Zachary, initiatives like Quiet Hour have made a meaningful impact, both personally and professionally. "The quiet room here has paintings, adjustable lighting, and reduced noise. It’s a good place to relax,” he says. This environment has also allowed Zachary to connect with colleagues and customers, forming friendships that extend beyond work.

As Zachary puts it, “It feels secure. I feel like I’m supported with the way I live and that I get the work done without any trouble.”

By fostering a culture of understanding and care, Woolworths continues to make strides toward greater accessibility and inclusivity, making a difference in the lives of both customers and team members alike.

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