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Your privacy matters to you, and it matters to us! Find out more about how we collect, use and protect your personal information.


Visit our Privacy Policy at any time for more details.
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We collect and use your personal information to give you a great shopping experience and provide our services to you.


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Sometimes we share your personal information across Woolworths brands or with other companies to help deliver our services.

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We design our systems with your security and privacy in mind. There are also things you can do to help protect your information.

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You're in control of how much information you share with Wooworths and how you'd like to hear from us.



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We use different types of cameras and technology in our stores to help improve your shopping experience and keep everyone safe.


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We use cookies and digital identifiers to improve your browsing experience and show you more relevant things online.



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Privacy across our brands


We'll look after your personal information carefully, no matter where you shop with us or which services you use. You can find the privacy notices for each of our brands linked below.

Woolworths
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Woolworths is Australia’s largest supermarket retailer, providing customers with superior service, range, value and convenience.
Everyday Rewards
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Everyday Rewards is the loyalty program that allows our members to enjoy extra grocery and lifestyle benefits by regularly shopping with us.

 
Big W
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One of Australia’s most loved brands, we offer an extensive range of great quality products for adults, kids, home, leisure and everyday life.
Everyday Insurance
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Everyday Insurance offers a range of covers across Car, Home, Landlords and Pet Insurance.
Everyday Mobile from Woolworths
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Everyday Mobile from Woolworths Mobile phone plans plus ways to save as an Everyday Rewards member.
HealthyLife
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Get expert-led health advice, tips, free programs and tools and collect Everyday Rewards points* on vitamins, health food, personal care, beauty, home & living and more when you shop.

*Exclusions apply.
Everyday Market from Woolworths
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Everyday Market is an online marketplace designed to compliment the existing food and grocery range at Woolworths.com.au, with a key focus on aisle extension in the household appliances, baby, toys, pet care, health and beauty categories.
Everyday Pay
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Everyday Pay is the secure way to collect points and pay everyday. Located within the Everyday Rewards app, Everyday Pay is available in-store at Woolworths Supermarket, Metro and BIG W nationwide.
Cartology
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Cartology is one of Australia's leading retail media businesses, powered by Woolworths Group. Cartology provides targeted omnichannel marketing solutions and closed loop reporting to help brands grow. With Cartology, brands can drive real customer impact in the moments that matter most, because at Cartology, we get customers.
Woolworths Metro
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Woolworths Metro makes sure that you've always got the option to walk by and pick up something fresh to eat for all your meals and snacks.
MILKRUN
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Metro60 is now MILKRUN. Groceries delivered in minutes.
Woolworths Gift Cards
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There’s a Gift Card for everyone. With over 40+ Gift Cards, it’s easy to find the perfect gift.
Woolworths at Work
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Woolworths at Work is a whole new business grown to take care of business - from fresh food and kitchen supplies to cleaning and office essentials. Our free business solutions will help save time, drive efficiencies and add real value - from consolidated invoicing to help reduce paperwork, to spend visibility and powerful insights across your entire business’ fresh and essentials purchases to help inform decisions. Woolworths at Work, the smart way to buy for business.
Woolworths New Zealand
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With over 185 stores and 20,000 team members across Aotearoa, we've made it our mission to make Kiwi lives a little better every day.
Petstock
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You get more of what you need at Petstock – more for you, and more for the pets you love.
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Get in touch



Visit Manage your information to learn about the types of settings you can use to have greater control over your experience with Woolworths, and how to access or update your personal information.

For any other queries, or to make a complaint about your privacy, please contact our Privacy Team at privacy@woolworths.com.au. We may need to ask you to verify your identity before we can process your query.

More advice and support



Want to learn more about protecting your privacy? The following organisations can offer free advice and resources to help you. 

The OAIC
The OAIC

The Office of the Australian Information Commissioner is the independent regulator for privacy and freedom of information, and provides guidance on how to protect your personal information.
IDCARE
IDCARE

IDCARE, Australia and New Zealand’s national identity and cyber support service, can help if you have concerns about identity fraud.

 
Scamwatch
Scamwatch

Run by the Australian Competition and Consumer Commission, Scamwatch provides information, tools and resources to help you recognise, avoid and report scams. 
 
About us

 

We are on a mission to deliver the best in convenience, value and quality for our customers.

Postal Address

PO Box 8000

Baulkham Hills

NSW 2153

Street Address

1 Woolworths Way

Bella Vista

NSW 2153

Privacy Office

PO Box 8000

Baulkham Hills

NSW 2153

 

Phone

1300 908 631
  

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Woolworths Group acknowledges the many Traditional Owners of the lands across Australia, and pay our respects to their Elders past and present. We recognise their strengths and enduring connection to lands, waters and skies as the Custodians of the oldest continuing cultures on the planet.

 

We are committed to actively contributing to Australia’s reconciliation journey through listening and learning, empowering more diverse voices, caring deeply for our communities and working together for a better tomorrow.

 

Read more about our commitment to reconciliation

 

 

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