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Sharing your personal

information for a better experience

 

Learn more about the Woolworths Group brands and third parties - our Everyday Rewards Partners, suppliers and service providers we share your personal information with. 

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Sharing with care

 

We care deeply about your privacy here at Woolworths Group. And when you trust us with your personal information, we’re committed to using it responsibly.

That’s why we’re so selective about who we share it with.

Staff member smiling at the checkout register.
A few people talking in the office

Sharing within Woolworths Group


In some instances, your personal information may be shared between Woolworths Group brands, including Everyday Rewards, BIG W and Woolworths Insurance. 

This helps us understand more about how you interact with our products and services. And it allows us to provide you with more relevant experiences and offers we think you may like.

To find out more about how Everyday Rewards manages your privacy, check out Privacy at Everyday Rewards.
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Sharing your information when you shop online


When you shop online with us, there are various stages where your personal information may be shared so we can successfully deliver your order or enable pick up.

A man scanning and packing an order at the supermarket
Picking your order

Your name, address and any additional notes you leave will be shared with the store responsible for picking your order. 

 

This information is shared on a secure platform that requires login by team members at the store, and is generally kept temporarily - so we can efficiently resolve order issues that may arise.
Three bags of groceries delivered and on the door step of a home
Delivering your order

We may share your name and address with a third party delivery company to get your order from our store to your home.

 

We take steps to ensure the third party delivery company only uses your information for this purpose. 
A woman in an office sitting at a desk and looking at paper work
Discussing your order

We may provide your order information to team members in our Contact Centre.

 

This personal information is used to help our team members verify your identity before they speak to you, to share relevant service messages with you, or to manage any enquiries or complaints.
The storefront of Woolworths supermarket
Correcting your order

If there’s an issue with your order that needs to be resolved, your personal information may be shared between stores, our Contact Centre and third party delivery companies. 

 

Authorised individuals will be able to see your previous orders including items and quantities, to assist you with such issues, including for providing refunds for missing or damaged items.
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Sharing your information with third parties

There are limited circumstances where we may share your personal information with third parties - including our Everyday Rewards Partners, suppliers and service providers, some of which are located outside Australia.

When we do, our approach is to share as little of your personal information as possible.

Here are some of the ways we share your personal information:

  • Our Everyday Rewards Partners, such as Qantas, so they can allocate Qantas points to you (when you choose to convert Everyday Rewards points to your Qantas membership)
  • Print partners for direct mail and card fulfilment (when you join our Everyday Rewards program and order an Everyday Rewards card from us)
  • Those helping us to improve data quality, such as Australia Post (when you provide your address to us)
  • Financial services organisations or specialised service providers for fraud detection (when we process your payments)
  • Delivery companies to help deliver your order
  • Expert data partners to provide us with insights when you shop with us or when you join our Everyday Rewards loyalty program.

Sharing information that can identify you

There are specific circumstances when we may share your personal information in a form that can clearly identify you, for example when: 

  • It’s required for fraud detection or security protection
  • We are legally permitted to do so, including assisting with police investigations
  • We need assistance from our service providers to deliver your orders or send you advertising and other day-to-day business operations
  • You make a written request to share your information with a third party.
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About us

 

We are on a mission to deliver the best in convenience, value and quality for our customers.

Postal Address

PO Box 8000

Baulkham Hills

NSW 2153

Street Address

1 Woolworths Way

Bella Vista

NSW 2153

Privacy Office

PO Box 8000

Baulkham Hills

NSW 2153

 

Phone

1300 908 631
 

Email

privacy@woolworths.com.au

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Woolworths Group acknowledges the many Traditional Owners of the lands on which we operate, and pay our respects to their Elders past and present. We recognise their strengths and enduring connection to lands, waters and skies as the Custodians of the oldest continuing cultures on the planet. 

 

 

Woolworths Group supports the invitation set out in the Uluru Statement from the Heart to walk together with Aboriginal and Torres Strait Islander peoples. We are committed to actively contributing to Australia’s reconciliation journey through listening and learning, empowering more diverse voices, caring deeply for our communities and working together for a better tomorrow.

 

Read more about our commitment to reconciliation

 

 

©2021 Woolworths Group Limited. All Rights Reserved. ABN 88 000 014 675.