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Collecting your personal information

Find out how, where and why we collect your personal information when you’re shopping in our stores, online, or using our apps.

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We care deeply about your privacy

 

We take steps to collect personal information directly from you when you activate or use our services, or when you interact with us in person, online or over the phone. 

From time to time, we may also collect information from our Everyday Rewards Partners, suppliers and service providers.

To find out more about how Everyday Rewards manages your privacy, check out Privacy at Everyday Rewards.
A woman at the checkout serving a customer
A woman at the checkout serving a customer

When we collect your personal information

 
There are various times where we may collect information from you. For example, when you: 
  • Shop or browse with us in-store, online or via our apps
  • Visit us in person (including for events)
  • Call our Contact Centre     
  • Join and participate in our Everyday Rewards loyalty program
  • Use your Everyday Rewards Card
  • Take part in competitions, promotions, testimonials, reviews, surveys, focus groups or make other enquiries
  • Purchase a gift card 
  • Use Woolworths Mobile, Insurance, Credit Cards or Gift Cards. 

Types of information we collect

 
Some of the information we collect about you can include your: 
  • Contact details including your name, email address and phone number
  • Date of birth and gender
  • Delivery address and billing address 
  • Everyday Rewards membership number, how you earn and use your points
  • Gift card number and the corresponding PIN, the card balance and transaction history 
  • Online browsing behaviour on our websites and apps, including promotions you’ve activated and items you’ve added to your cart
  • Device type (like a smartphone or computer), ID and location when you use wifi in our stores or use our websites and apps
  • Orders and purchases, including what, how, and when you buy from us
  • Payment method and payment card.

We may also ask to see personal identification such as your driver’s licence to verify your age for purchases of certain restricted products like alcohol, tobacco, knives or 18+ games.

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About us

 

We are on a mission to deliver the best in convenience, value and quality for our customers.

Postal Address

PO Box 8000

Baulkham Hills

NSW 2153

Street Address

1 Woolworths Way

Bella Vista

NSW 2153

Privacy Office

PO Box 8000

Baulkham Hills

NSW 2153

 

Phone

1300 908 631
 

Email

privacy@woolworths.com.au

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Woolworths Group acknowledges the many Traditional Owners of the lands on which we operate, and pay our respects to their Elders past and present. We recognise their strengths and enduring connection to lands, waters and skies as the Custodians of the oldest continuing cultures on the planet. 

 

 

Woolworths Group supports the invitation set out in the Uluru Statement from the Heart to walk together with Aboriginal and Torres Strait Islander peoples. We are committed to actively contributing to Australia’s reconciliation journey through listening and learning, empowering more diverse voices, caring deeply for our communities and working together for a better tomorrow.

 

Read more about our commitment to reconciliation

 

 

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