Leadership, to me, is more than ticking boxes. I look after about 1300 people, and every one of them comes to work with their own story. Not everyone’s having a good day, even if they’re smiling.
I try to keep my door open and make it known that they can bring their whole selves to work, struggles and all. And a lot of people would normally believe that an individual needs to be away from work when life is giving them a hard time, but work can actually be a safe haven for many people.
As a leader – and as a bloke – I think it’s important to show up honestly. I was raised with that “tough it out” mentality, but I’ve learned it’s okay to let people see the real you. When my son Dustin was born, that hit home for me.
Suddenly, the little things mattered: his first smile, his first meal. I've really worked on my emotional intelligence, my emotional awareness, but also my patience and perspective – that’s what he’s taught me.